Shipping & Returns
Shipping
PV Home ships from Dallas, Texas. All orders are processed within 2 to 3 business days and ship via UPS or USPS.
Standard shipping is available throughout the United States. Estimated delivery is 5 to 7 business days from the date of shipment. Expedited shipping options are available at checkout.
A tracking number will be sent to your email once your order has shipped.
PV Home does not currently ship internationally. We are working toward expanding our reach and will share updates when international shipping becomes available.
Returns & Refunds
All sales are final due to the limited-edition nature of The Journey Collection.
If your order arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with your order number and clear photo documentation.
We will replace or refund damaged or defective items at our discretion.
— All sales are final.
— Damaged or defective items must be reported within 48 hours of delivery.
— Please include your order number and clear photo documentation.
— Eligible damaged or defective items will be replaced or refunded at our discretion.
Damaged or Defective Items
If your candle arrives damaged or defective please contact us within 48 hours of delivery at [email protected] with a clear photo of the damage and your order number. We will replace or refund your order promptly. That is our commitment to you.
For any questions about your order please contact [email protected]. We respond within one business day.
